Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our Site.

Information You Provide:

• Full name
• Email address
• Phone number and WhatsApp contact
• Travel dates, destination preferences, and party details (adults, children)
• Special requests (dietary needs, room preferences, accessibility needs)
• Payment information (processed securely through our payment partners)
• Communications you send us via email, WhatsApp, or our contact forms
• Referral or promotional codes used when accessing our Site

Information Collected Automatically:

• IP address and browser type
• Pages visited and time spent on our Site
• Referral source (how you found our Site, including URL parameters)
• Device type and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our travel booking services
• Generate and send you personalized travel quotes
• Communicate with you about your booking via email, phone, or WhatsApp
• Process payments and send booking confirmations
• Respond to your questions, requests, and inquiries
• Track which marketing channels are driving inquiries (referral codes)
• Send you occasional updates about new properties, promotions, or travel opportunities — only with your consent
• Comply with legal obligations and protect our rights
• Improve the security and functionality of our Site

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Hotels and Resorts: We share relevant booking details (name, dates, party size, special requests) with the hotels and resorts we book on your behalf, solely to complete your reservation.
• Wholesale and Bedbank Partners: We work with travel wholesalers (such as Restel) to secure your rates. Minimal booking information is shared as necessary to complete the transaction.
• Payment Processors: Payment information is shared with our secure payment processing partners. We do not store full credit card numbers on our systems.
• Service Providers: We may share information with trusted vendors who assist us in operating our Site. These vendors are bound by confidentiality agreements.
• Legal Requirements: We may disclose your information when required by law, regulation, or legal process, or to protect the rights and safety of My Kosher Booking, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. WhatsApp Communications

My Kosher Booking uses WhatsApp as a primary communication channel for client service, quote delivery, and booking updates. By providing your WhatsApp number and initiating contact with us via WhatsApp, you consent to receiving messages related to your inquiry and booking.

We do not use WhatsApp to send unsolicited marketing messages. Your WhatsApp number will not be shared with third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve your experience. These include:

• Session Cookies: Temporary cookies that expire when you close your browser. We use these to remember your preferences during a single visit, including any referral code in the URL.
• Analytics: We may use privacy-friendly analytics tools to understand how visitors use our Site.
• Referral Tracking: When you visit our Site through a referral link, we capture the referral code in your browser session to track the source of your inquiry. This information is used internally only.

You can control cookies through your browser settings. Note that disabling cookies may affect some functionality of our Site.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Inquiry information is retained for up to 3 years from the date of your last contact with us.
• Booking records are retained for up to 7 years for financial and legal compliance purposes.
• Marketing communication preferences are retained until you request removal.

You may request deletion of your information at any time by contacting us at reservations@mykosherbooking.com.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.

These measures include:

• Secure, encrypted connections (HTTPS) on our Site
• Password-protected internal tools and databases
• Row-level security on our data storage systems
• Limited access to client data on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving marketing communications from us at any time.
• Data Portability: Where applicable, you may request your data in a portable format.

To exercise any of these rights, please contact us:

Email: reservations@mykosherbooking.com
Phone: 786.340.3474

9. Florida Residents

My Kosher Booking is headquartered in Miami, Florida, and registered as a Florida Seller of Travel (ST45427). We comply with applicable Florida consumer protection laws.

As a Florida resident, you have the right to request information about how we share personal information with third parties for their direct marketing purposes. To make such a request, please contact us at reservations@mykosherbooking.com.

10. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

When booking travel for children, we collect only the information necessary to complete the reservation and use it solely for that purpose.

11. Third-Party Links

Our Site may contain links to third-party websites, including hotel booking platforms (Booking.com, Expedia, Hotels.com) and social media platforms. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this Policy and notify you where appropriate.

Your continued use of our Site or services after any changes constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

My Kosher Booking
A Division of Tyrex Travel
3974 NW South River Drive, Suite 4
Miami, Florida 33142

Email: reservations@mykosherbooking.com
Phone: 786.340.3474
Website: mykosherbooking.com

FL Seller of Travel · ST45427
IATA Accredited · 10638342

This Privacy Policy was prepared for My Kosher Booking. It is intended as a general guide and does not constitute legal advice. We recommend consulting with a licensed attorney to ensure full compliance with applicable laws.